Welcome to our NEW site, CLICK HERE to book a repair

FAQs

Read our most frequently asked questions and answers. If you don’t see your question please get in touch.

Repairs

No, we arrange a free, tracked, and insured collection from your reception.
When booking your repair collection either online or on the phone, we always check lunch closing times for the courier to avoid.
We never charge for collection, although there may be a small delivery charge in cases of non-repair.
At Trigiene, we pride ourselves in the speed of service. When you book a repair, we’ll arrange a free collection within 24 hours. Once your handpiece is in our workshop it is examined by our trained technicians who will send you a quote the same day. Once your quotation is approved the repair is completed and handpieces returned on our overnight carriers.
In the unlikely event of handpieces going missing in transit, you can be assured that all repair packages are insured up to the value of £250.

Product Sales

If ordered before 3.30 pm and your products are in stock, we ship with next day delivery.
All orders over the value of £60 (excluding VAT) are carriage paid. Orders under this value, carriage is charged at cost (currently £8.33 excluding vat)
We will contact you to advise of a suitable alternative product, or if you prefer we will arrange a part delivery with the missing product or products to follow. In these circumstances there will be no extra delivery charge but website orders are normally shipped in full.

Yes, if they are in a saleable condition (inclusive of all original packaging, unopened and unused). Products with tamperproof seals will only be accepted for return and credit if the seal remains intact and untampered. Returned goods may incur a restocking charge to the value of 20% of the net price (as per invoice).
For full details see our Terms and Conditions of Sale.

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