Welcome to our NEW site, CLICK HERE to book a repair

Quality Assured

We are a family business, committed to continuing our good reputation, furthering our expertise and ensuring a friendly, quality service in all that we do.

Our 27 Step Repair Process

We have a documented 27-step process that we follow rigidly on every repair. We only use fully traceable parts, manufactured to exacting standards and fine tolerances, so we can uphold longer than standard warranties, up to 12 months, thereby reducing risk of failure.

We use European manufactured bearings and cartridges for turbine repairs (OEM cartridges can also be installed upon request), and other repairs are carried out using OEM parts. The repaired handpieces are returned the next day with up to 12 months warranty.

1

Collection

Handpiece collection is arranged with our tracked, traced and insured carrier service

2

History

Every handpiece repair history, warranty and serial number is checked in our workshop

3

Speed Test

We measure speed and bur rotation in RPM

4

Torque Test

Your handpiece goes through rotor lateral cutting torque testing
8

Chip Air Drive

We check for effective exhaust air

7

Drive Air Test

We check for correct air drive

6

Water Test

We check water lines are clear and the jet plate is producing even water distribution

5

Chuck Pull Test

We check friction grip bur chuck

9

Visual Inspection

Your handpiece is examined thoroughly for external or impeding damage

10

Dismantle & Clean

Each part of the handpiece goes through an ultrasonic cleaning process

11

Parts Replacement

Worn or damaged parts are replaced, to specification, from our extensive stock

12

Oiling

Your handpiece is oiled to suit the manufacturers specification

16

Chuck Pull Test

We check friction grip bur chuck

15

Torque Test

Your handpiece goes through rotor lateral cutting torque testing
14

Speed Test

We measure speed and bur rotation in RPM

13

Internal Bio-Cleanse

Your handpiece is completely flushed with internal W&L cleanse

17

Water Test

We check water lines are clear and the jet plate is producing even water distribution

18

Drive Air Test

We check for correct air drive

19

Chip Air Drive

We check for effective exhaust air

20

Logging of Replaced Parts

All replacement parts are recorded for your records

24

Seal Handpiece

We undertake final checks before the handpiece is sealed ready for sterilisation and usage

23

Discussion

Our team discuss our work & quotation with you, and can give impartial expert advice on preventative maintenance

22

Warranty Period Applied

All repairs come with the ‘Trigiene Guarantee’ and full warranty on parts fitted

21

Quotation

A free, no obligation quote is submitted by our technicians to the online portal

25

Package for Dispatch

Valuable handpieces are carefully packaged to ensure safe transit

26

24 Hour Response

Next day, insured delivery is arranged through our carrier to give you peace of mind

27

Confirmation

We confirm delivery and set service reminders for the future

Approved by an independent assessor

We are ISO 9001:2015 quality assured, meaning our management and administration systems have been assessed and approved by an independent assessor – QAS International.

Part of the network of W&H Service Partners

We are also an accredited W&H Dentalwerk Proservice Repair Partner, making us part of a worldwide network of original W&H service partners.

This ensures that we have highly trained technicians, use original W&H spare parts when requested and are fully committed to keeping your practice running smoothly.

Book A Repair

Shop Dental

To keep updated on our latest products and exclusive offers subscribe to our newsletter here.

Newsletter Signup

"(Required)" indicates required fields

Untitled
This field is for validation purposes and should be left unchanged.

Latest News

Products
Reducing Aerosols with NSK Electric Handpieces
Posted: 11th May 2023
Products
Ultrasonic Baths?
Posted: 11th May 2023
Products
Why should I consider investing in an oiling machine?
Posted: 11th May 2023