Dental Handpiece Repairs
Making dental handpiece repairs fast, easy and reliable, we put your practice’s needs first. From our free collection and no obligation quotes, to the Trigiene 24-Hour Repair Promise, Promise24, we can guarantee you’ll have your equipment back to you the next working day.
24 Hour Repair Promise*
A long-standing speciality of the Trigiene team, our skilled engineers have built a reputation for providing quick, professional and affordable repairs of dental handpieces. Having worked alongside dental practices across the UK, supporting them with all of their equipment maintenance and supply needs, we know what it takes to keep tools running like new. If you need fast repair or replacement on a broken tool, book a dental handpiece repair with Trigiene.
Repair your handpiece in 3 easy steps
At Trigiene, our motto is ‘handpiece repairs made easy,’ and we take our commitment to providing fuss-free servicing and repairs seriously. We have our own state-of-the-art repair service department, staffed by skilled, manufacturer trained and experienced engineers who are ready to restore or replace your essential equipment at a moment’s notice. With a good stock holding of repair parts for the most popular handpieces on the market, we are able to offer extremely fast turnaround times at competitive prices to reduce the impact malfunctioning tools can have on your practice.
1: Request a free, no obligation repair collection
Fill out our quick repair booking form. We ask how many handpieces you need repaired or serviced, give you the chance to share any helpful information, and arrange a free, tracked and insured collection from your reception within 24 hours.
2: Get a free, no-obligation quote
Once we have your dental handpiece at our service department, our trained technicians will get to work diagnosing the problem. We’ll be in touch the same day with a free, no-obligation quote and, should you change your mind about the repair, we’ll return it to you.
3 - We’ll repair and return your handpiece
Once your quotation is approved, we’ll complete your repair the same day* before returning it to your practice through our overnight carriers, so you can get back to work the very next day.
Benefits of using Trigiene’s handpiece repair service
- Free, tracked and insured courier service
- Promise24 guarantee included on turbine handpiece repairs, meaning we’ll return your equipment within 24 hours of quote approval, or get your next repair free*
- Easy access to your service history
- Free maintenance advice from expert technicians
- Traceable repairs through our ISO9001:2015 quality control system
- Approved W&H ProService Repair Centre
Why choose Trigiene for your handpiece repairs?
Leaders in our field, the Trigiene handpiece repair and service department operates from a designated ‘clean room’ standard facility in Middlesbrough. We’re equipped with state of the art testing equipment and have thousands of repair parts in stock, meaning our service engineers have everything they need to review, repair and return your equipment in record time. As a W&H ProService Partner, we are also certified to ISO9001:2015 standard, and adhere to strict quality control protocols for every piece of equipment we work on.
Our services don’t end once your equipment has been returned to you either, we go the extra mile to make sure you get as much out of your handpiece as possible. We do this by offering free advice on how to extend the life of your handpieces through proper care and maintenance.
Take the right steps to avoid costly breakdowns and practice downtime by signing up to one of our regular free handpiece maintenance webinars.
Use the form below to book your repair
No need to login, simply use this temporary form to book your handpiece(s) in for service or repair. For repair history inquiries, please contact us.
Free tracked & insured collection • Longer repair warranty • 24 hour repair turnaround
Free tracked & insured collection
Longer repair warranty
24 hour repair turnaround
Frequently asked questions
Having worked alongside dental practices across the UK, supporting them with all of their equipment maintenance and supply needs, we know what it takes to keep tools running like new.
How long do dental handpiece repairs take?
At Trigiene, we offer a 24-hour turnaround on dental handpiece repairs to ensure you can get your practice running at full capacity the very next day. Through Promise24, our Trigiene 24-Hour Repair Promise, we guarantee that all turbine handpieces will be repaired and returned to you within 24 hours*. If the deadline is missed, we’ll carry out your next repair for free, up to the value of £150.
For all other types of handpieces (non-turbine), we still aim to get your handpiece back to you the next day, using our overnight couriers to have your equipment back to you before practice opening time. No matter what type of handpiece you send us, we’ll provide a return estimate with your no-obligation quote and will keep you informed throughout the repair process.
*Promise24 Terms and Conditions:
- The guaruntee applies only to turbine handpieces
- The free repair cost is covered up to the value of £150
- 24-hour return, or by the end of the next working day
- The 24-hours begin from the quote approval, which is required by 3pm
- This excludes repairs which require the order of special parts (you will be notified if this applies to your handpiece with your repair quote).
What dental handpiece brands can you work on?
Our engineers are certified to work on all of the leading handpiece and equipment brands including W&H, Bien Air, NSK, Anthogyr and Mk-Dent. If you’re unsure if we can facilitate your repair due to the brand, simply make a note in the repair booking form and we’ll be in touch to let you know if we can help.
Do you use genuine or generic replacement parts?
In the majority of repair cases, we use high-quality European aftermarket parts on our repairs, allowing us to offer the most cost-effective repair based on age and condition of the equipment. However, under our premium handpiece repair option, you can also request that we use genuine OEM manufacturer’s replacement parts, which offers a longer warranty than the industry standard.
What warranties do you offer on repaired handpieces?
Due to the high-quality, parts we use in our dental handpiece repairs, we can ensure the reliability of your handpieces for longer than our competitors. Our Trigiene Gold Service repairs are those which use only genuine OEM manufacturer replacement parts, and these come with up to 12-month warranties.
Can you repair other small equipment in addition to dental handpieces?
Yes, our experienced technicians can repair most makes, models and types of handpieces, and often also repair other pieces of small benchtop equipment. This includes curing lights, endo motors, scaler units and much more. If you’re in need of a repair for a piece of dental equipment which isn’t listed above, get in touch with our team who will be able to advise on whether or not we can be of service to you.
Do I need Trigiene packaging to request a collection?
Yes, because of the free insurance policy we offer on our handpiece collection service, handpieces are required to be stored in Trigiene Eco-Repair boxes or Trigiene envelopes. To request this packaging, please select the option in the repair booking form, or contact our office.
How much do dental handpiece repairs cost?
Repairs and servicing costs start from £34+ VAT, with the price varying depending on the make, model and type of repairs required to return the handpiece to full working condition. Collection and delivery for repairs are, however, free of charge, as is our no-obligation repair quote. So, if you decide not to go ahead with the repair after receiving the quote, we will return your handpiece to you, at no cost to yourselves.
Do you provide a quote prior to the repair?
Yes, once we’ve received your malfunctioning handpiece or small equipment, our highly skilled engineers will review the tool and provide you with a quotation before proceeding with any work.
What if my handpiece is beyond economical repair?
If your handpiece will cost more in repairs and replacement parts than it’s worth, we will always be upfront and honest with you, and advise you on the best, most cost-effective way forward. We also stock a range of leading handpieces in our online store, and can point you in the right direction if a replacement is more suitable than a repair.
* We are able to offer a 24-hour handpiece repair turnaround time thanks to the extensive range of repair parts we keep on-hand at our workshop. However, if we don’t have the materials required to complete your repair the same day, we’ll place the order and keep you updated on our progress.
PROMISE24 – Trigiene 24 Hour Repair Promise.
All turbine handpieces repaired and returned within 24 hours of quote approval or next repair free. Up to the value of £150. Applies only to turbine handpieces. 24hr return or by end of next working day (Mon-Fri). Quote approval required by 3pm. Excludes special order parts required but we will notify you if that’s the case.
